How to fix a custom scroll bar that is not functioning properly

There are two symptoms we've noticed with malfunctioning custom scroll bars:
  1. The scroll bar does not scroll to the bottom of the page
  2. The scroll bar does not scroll at all and is missing the scrolling handle between the scrolling arrow buttons

The first problem is caused by inserting images via the text editor, but you have not specified the height of the image(s).
To correct this issue, please follow these steps:

  1. Find the page within the Page Content Controls > Manage Pages and Folders > Nav Level Windows
  2. Click the Edit button beneath the appropriate page to launch the page editor window
  3. Click on the Page Content Tab
  4. Click the Edit Current Content button where appropriate to launch the text editor
  5. Click on the image(s) and then press the Insert Media (mountains and sun icon) button
  6. Specify the actual height and width of the image(s) in pixels in the Media Properties section and then update the page

The second problem only occurs in the Internet Explorer browser and is caused by poorly formatted code in the text editor. The code is usually poorly formatted if you paste text from Microsoft Word because it includes its own hidden mark-up that can interfere with the editor's own html. Please follow these steps to correct the problem:
  1. Find the page within the Page Content Controls > Manage Pages and Folders
  2. Click the Edit button to launch the page editor window
  3. Click on the Page Content Tab
  4. Click the Edit Current Content button where appropriate to launch the text editor
  5. Select all the text content using the Select All button
  6. Press the Clear Format button (eraser icon) to strip away the HTML
  7. Re-apply your styles, links, formatting, etc.
  8. Press the green Update button to save your changes

Article ID: 13, Created On: 2/7/2009, Modified: 9/21/2010

Feedback (0)